Question 1

How accurate is the AI skin scan?

Accepted Answer

Our AI is trained on over 100,000 skin images and optimised for every skin tone (Fitzpatrick I-VI). It checks 468 points across 12 facial zones with 91% clinical accuracy. For best results, scan in natural light facing the camera straight-on.

Question 2

Is GlowXLab free?

Accepted Answer

GlowXLab Free gives you 3 AI skin scans, GlowScore, ingredient checker, and community access forever. Pro unlocks unlimited scans, personalised routines, and 30+ features.

Question 3

What is a GlowScore?

Accepted Answer

It's your skin health score from 0 to 100 based on 7 metrics: acne, dark spots, dark circles, oiliness, pore size, skin texture, and fine lines. Above 70 means your skin is doing well. Your score updates every time you scan.

Question 4

Does the skin scan work on all skin tones?

Accepted Answer

Yes. Unlike most skin AI tools, GlowXLab is optimised for every skin tone (Fitzpatrick I-VI). The AI detects your skin tone from your photo and adjusts analysis accordingly.

Question 5

Is the skin scan a medical diagnosis?

Accepted Answer

No. GlowXLab gives you an AI-based skin check — it spots acne, dark spots, oiliness and more. It is not a replacement for a dermatologist. For serious skin concerns, always see a doctor.

Question 6

What does the scan actually check?

Accepted Answer

It checks 7 things: acne, dark spots, dark circles, oiliness, pore size, skin texture, and early fine lines. It maps every issue to the exact area on your face using 468 points.

Question 7

Is my data safe?

Accepted Answer

All photos are encrypted end-to-end with AES-256. We comply with India's DPDP Act 2023 and GDPR. Your data is never shared or sold. Delete anytime from Settings.

Question 8

Can I cancel my subscription anytime?

Accepted Answer

Yes. No lock-in, no cancellation fees. Go to Settings > Subscription and cancel. You keep access till the end of your billing period.

Question 9

How long until I see real skin results?

Accepted Answer

Most people see their GlowScore improve in 2-4 weeks following their routine consistently. On average, users gain +22 GlowScore points in 30 days.

Question 10

How is my skincare routine personalised?

Accepted Answer

It's based on your scan results, skin type, age, lifestyle answers, and the weather in your city right now. No two routines are the same. It updates in real time.

Question 11

Can I upload a photo instead of scanning live?

Accepted Answer

Yes. You can upload any photo from your gallery. Live scans tend to be more accurate since the app guides positioning and lighting, but uploads work great too.

Question 12

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, Apple Pay, Google Pay, UPI (India), and local payment methods depending on your region. We never store your card or bank details.

Question 13

Is GlowXLab only for women?

Accepted Answer

It's built with a female-first approach — the AI and routines are tuned for female skin and hormonal patterns. But the platform works for everyone, and all genders are welcome.

Question 14

Does the routine change with the weather?

Accepted Answer

Yes. GlowXLab checks your city's weather in real time. Humid day? Matte, lightweight products. Cold and dry? Extra hydration and barrier protection. It updates every time you open it.

Question 15

Does GlowXLab use my data to train its AI?

Accepted Answer

Only if you consent — and even then, your data is fully anonymised. No identifiable photos are ever used for training without clear permission. You can opt out anytime from Settings.

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Everything you wantto know.

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Everything you want
to know.